At Bleu & Marine Bretania, we strive to provide you with high-quality products and exceptional service. We understand that customer satisfaction is paramount, which is why we offer a comprehensive return policy for your convenience.

Retuns

If, for any reason, you are not completely satisfied with your purchase, you have the option to return or exchange the product within 14 days from the date of receipt. Please note that the item must be unopened and in its original condition in order to be eligible for a return or exchange. Unfortunately, we cannot accept returns or exchanges for products that have been opened or used, unless there is a manufacturing defect or damage during shipping.

To return your product, you should mail your product to: marketing.bleumarine@gmail.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at marketing.bleumarine@gmail.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item.

Defective product

If you happen to receive a defective product, please notify us immediately. We will promptly work towards finding a suitable solution to rectify the issue. In such cases, we offer the option of exchanging the faulty item for a replacement of equal value or providing you with a full refund.

Need help?

Contact us at marketing.bleumarine@gmail.com for questions related to refunds and returns.

Open chat
Solicita asesoramiento a Ainhoa
Habla con bleu & marine Bretania
Hola, nuestro Coach de belleza te puede aconsejar ¿En qué podemos ayudarte? Pulsa abajo en abrir chat para abrir una conversación de Whatsapp con nosotras.